Privacy Policy

This Privacy Policy explains how Pet Crew (“Pet Crew,” “we,” “us”) collects and uses information when you visit this website or submit an appointment request.

Information you provide

When you submit the appointment request form, we collect:

• Your full name and mobile phone number;
• Your email address, if you choose to provide it;
• Your pet’s name, breed and approximate weight;
• Your grooming needs, preferred day and time, and any notes you add.

Information collected automatically

With your request, we also record information about how you reached the website: the page where you submitted the form, the first page you visited, the referring website, campaign parameters in the link you used (such as UTM source, medium, campaign, content and term) and advertising click identifiers (such as gclid, gbraid, wbraid or fbclid), when present.

If analytics or advertising tools are enabled on this website, they are loaded only after you accept them in the cookie banner. You can change your choice at any time using “Cookie Settings” in the footer, when available.

How we use your information

• To respond to your request and contact you by phone or email about it;
• To confirm availability, pricing and appointment details;
• To understand which pages and campaigns bring requests, so we can improve our website and advertising.

How we share your information

Appointment requests are sent to our customer relationship management (CRM) system, which is operated by a service provider on our behalf. We may also use service providers for website hosting and, if you accept them, for analytics and advertising measurement. These providers process information to provide their services to us.

Your choices

You can ask us to access, correct or delete the information you submitted, or to stop contacting you, by emailing contact@petcrewusa.com or calling +1 (973) 270-0366.

Children

This website is intended for adults. We do not knowingly collect information from children under 13.

Changes

We may update this policy. The “Last updated” date above shows when it was last changed.

Contact

Pet Crew · 41 Merchant St, Newark, NJ 07105 · contact@petcrewusa.com. See also our Terms of Use.